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What do your washer dryer error codes mean?

When it comes to doing laundry, the washer dryer is one of the most important appliances at home. Although from time to time, you may need help with your washer dryer repair. At Hotpoint we care for our consumers and how our appliances are created to stand the test of time, unfortunately as with many other pieces of technology, appliances are not immune to faults.

In the event of a fault, your appliance may display error codes. We have created a list of error codes your Hotpoint washer dryer may display, along with the meaning and steps you can take to sort it out. For instance, if your washer dryer is displaying the F13 error code, simply click the option and follow the prompts. In this case, there is an issue with your washer dryer temperature sensing, and it will require an engineer visit. Understanding what is happening with your appliance can help you get the necessary assistance in a quicker way.

Is your washer dryer LED light flashing? With our self-help guide, you can select the option to match the issue your appliance is facing and identify the cause and steps to fix it yourself, or in some cases, directions for further support with our customer service team. For example, if your washer dryer is flashing LED2 and LED3, your washer dryer door can’t be opened or closed, and when closed the machine will not start. The first step is to check for any obstruction in the door lock, if nothing is obstructing the door, we recommend you to contact our support team.

For more troubleshooting options, click here. Should you need further assistance, or would like to book an engineer give us a call on 0344 822 4224.

As always, your safety is very important to us. Please make sure to unplug the power source before attempting a repair whenever you work on your washer dryer.

If you are looking for something else, please check our Help and Advice section, our additional materials, manuals and how-to videos may help you find an answer to your appliances issues.

Hotpoint Washer Dryer Error Codes

Please select an error code to reveal the fault and a how to fix it yourself.

F01

F02

F03

F05

F06

F07

F08

F09

F11

F12

F13

F15

F16

F18

F19

- -

F01 — Electronic circuit board fault

Issue: Washer Dryer is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

F02 — Motor circuit fault

Issue: Intermittent or no drum rotation during wash cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F03 — Temperature sensing fault

Issue: Washer Dryer is not heating on wash or dry settings.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F05 — Waste pipe blockage or pump issue

Issue: Washer Dryer's door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F06 — Door lock fault

Issue: Washer Dryer’s door cannot be opened or closed / when the door is closed the machine will not start.

Advice: If your washer dryer door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

F07 — Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F08 — Heater fault

Issue: During a wash cycle the programme pauses part way through.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F09 — Software fault

Issue: Washer Dryer is not operating multiple flashing lights and/or displays. Unable to select a programme.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F11 — Pump circuit fault

Issue: Water remains in Washer Dryers / not pumping out.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F12 — Electronic control fault

Issue: Washer Dryer is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F13 — Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F15 — Heater control fault (Washing Machine and Washer Dryers)

Issue: Washer Dryer is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F16 — Drum lock position sensor fault (top loading machines only)

Issue: Washer Dryer's drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F18 — Internal data error

Issue: Some or all display / functions do not work on my washer dryers.

Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.

Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F19 — Fan motor or heating fault (washer dryers only)

Issue: Washer Dryer is not drying / stops during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Hotpoint Washer Dryer Flashing LED Lights

Please select all the flashing LED’s in sequential order to reveal what your error code could mean.

LED1

LED2

LED3

LED4

LED5

Reset

If the LED’s are arranged differently please select an alternative configuration.

Horizontal interface

Vertical interface

No errors found for this combination.

F08 - Heater fault

Issue: During a wash cycle the programme pauses part way through. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F12 - Electronic control fault

Issue: Washing Machine is not operating (turning on). Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F09 - Software fault

Issue: Washing Machine is not operating multiple flashing lights and/or display. Unable to select a programme. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F13 - Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F11 - Pump circuit fault

Issue: Water remains in Washing Machines / not pumping out. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F15 - Heater control fault (Washing Machine and Washer Dryers)

Issue: Washing Machine is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F06 - Door lock fault

Issue: Washing Machine's door cannot be opened or closed / when the door is closed the machine will not start. Advice: If your washing machine's door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

F05 - Waste pipe blockage or pump issue

Issue: Washing Machine's door will not open / the door can be opened but water remains inside the drum. Advice: Please check for blockages in your pump filter and check for any blockages in waste water hose and in any under-sink plumbing. If none of the above solutions work, it is likely you have a pump failure and will need further assistance. Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F07 - Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F02 - Motor circuit fault (flashing light)

Issues: Intermittent or no drum rotation during wash cycle. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F18 - Internal data error (static light)

Issue: Some or all display / functions do not work on my washer dryers. Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again. Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F03 - Temperature sensing fault

Issue: Washing Machine is not heating on wash or dry settings. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F01 - Electronic circuit board fault

Issue: Washing Machine is not operating - some or all functions are not selectable. Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again. Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F16 - Drum lock position sensor fault (top loading machines only)

Issue: Washing Machine's drum is stopping in the wrong position or is not locked in the correct position. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Flashing LED codes