Understanding Hotpoint Washer-Dryer Error Codes

Your washer-dryer plays a crucial role in your home, simplifying laundry tasks. Sometimes, it may display error codes, which are useful for troubleshooting. At Hotpoint, we are committed to ensuring the smooth operation of your appliance. Understanding these error codes can help you deal with issues more effectively.

What Do Your Washer-Dryer Error Codes Mean?


When your Hotpoint washer-dryer displays an error code, it signs an issue. Here’s what some common codes mean and how to fix them:

F13 Error Code: This indicates a problem with the heating element or temperature sensing. An engineer needs to resolve this issue.
Child Lock: If the controls are unresponsive, the child-lock might be on. Please disable it to regain control of your washer-dryer.

Flashing LED Lights on Your Washer-Dryer?


Is your washer-dryer’s LED light flashing? Use our guide to identify the issue and find a solution.

LED2 and LED3 Flashing: This means there are door lock issues. The door might not open or close properly, or the washer-dryer may not start. Check for obstructions in the door lock. If the problem continues, contact our support team.

Common Washer-Dryer Problems


Here are some typical issues and solutions:

Draining Hose: A blocked or kinked draining hose can stop water from leaving the machine. Ensure it is clear.
Draining Pump: If water isn’t draining properly, the drain pump or drain-pump filter might be clogged. Clean or replace these parts if needed.
Spin Cycle: Issues during the spin cycle could be due to an unbalanced load or a problem with the water level. Check both to ensure proper operation.
Dry Cycle: If your clothes aren’t drying, check the heating element and water flow to ensure they work correctly.
Power Supply: Verify the power cord is connected correctly and the power supply is functioning.
Water Supply: Ensure the water inlet valve is open and the water pressure is sufficient. Low water flow can affect performance.
Electronic Control: Problems with the electronic control can affect various functions. Ensure it’s operating correctly.

Need More Help?


Looking for washer dryer troubleshooting tips? Or, if you need further assistance or wish to book a repair, call us at 0330 808 8754. For your safety, always unplug the machine before attempting any repairs.

Looking for washer dryer spare parts or more information?

Visit our Help and Advice section, where you can access appliance manuals, how-to videos, and other resources to keep your washer-dryer in top condition.
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Hotpoint Washer Dryer Error Codes

Please select an error code to reveal the fault and a how to fix it yourself.

F01 F02 F03 F05 F06 F07 F08 F09 F11 F12 F13 F15 F16 F18 F19
D4C56137-AF1C-40D7-9636-8A49E5B2F2FA Created with sketchtool. F02
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F01 — Electronic circuit board fault

Issue: Washer Dryer is not operating – some or all functions are not selectable.

 

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

F02 — Motor circuit fault

Issue: Intermittent or no drum rotation during wash cycle.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F03 — Temperature sensing fault

Issue: Washer Dryer is not heating on wash or dry settings.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F05 — Waste pipe blockage or pump issue

Issue: Washer Dryer's door will not open / the door can be opened but water remains inside the drum.

 

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F06 — Door lock fault

Issue: Washer Dryer’s door cannot be opened or closed / when the door is closed the machine will not start.

 

Advice: If your washer dryer  door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

F07 — Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F08 — Heater fault

Issue: During a wash cycle the programme pauses part way through.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F09 — Software fault

Issue: Washer Dryer is not operating multiple flashing lights and/or displays.  Unable to select a programme.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F11 — Pump circuit fault

Issue: Water remains in Washer Dryers / not pumping out.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F12 — Electronic control fault

Issue: Washer Dryer is not operating (turning on).

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F13 — Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F15 — Heater control fault (Washing Machine and Washer Dryers)

Issue: Washer Dryer is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F16 — Drum lock position sensor fault (top loading machines only)

Issue: Washer Dryer's drum is stopping in the wrong position or is not locked in the correct position.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F18 — Internal data error

Issue: Some or all display / functions do not work on my washer dryers.

 

Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.

Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F19 — Fan motor or heating fault (washer dryers only)

Issue: Washer Dryer is not drying / stops during drying cycle.

 

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Hotpoint Washer Dryer Flashing LED Lights

Please select all the flashing LED’s in sequential order to reveal what your error code could mean.

LED1 LED2 LED3 LED4 LED5 Reset

If the LED’s are arranged differently please select an alternative configuration.

Horizontal interface
|
Vertical interface
No errors found for this combination.
F08 - Heater fault

Issue: During a wash cycle the programme pauses part way through. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


F12 - Electronic control fault

Issue: Washing Machine is not operating (turning on). Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

 No errors found for this combination.


F09 - Software fault

Issue: Washing Machine is not operating multiple flashing lights and/or display. Unable to select a programme. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


 

No errors found for this combination.


F13 - Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


F11 - Pump circuit fault

Issue: Water remains in Washing Machines / not pumping out. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


 

No errors found for this combination.


F15 - Heater control fault (Washing Machine and Washer Dryers)

Issue: Washing Machine is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


 

No errors found for this combination.


 

No errors found for this combination.


 

No errors found for this combination.


 

No errors found for this combination.


F06 - Door lock fault

Issue: Washing Machine's door cannot be opened or closed / when the door is closed the machine will not start. Advice: If your washing machine's door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

 

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.


F05 - Waste pipe blockage or pump issue

Issue: Washing Machine's door will not open / the door can be opened but water remains inside the drum. Advice: Please check for blockages in your pump filter and check for any blockages in waste water hose and in any under-sink plumbing. If none of the above solutions work, it is likely you have a pump failure and will need further assistance. Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


F07 - Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


 

No errors found for this combination.


 

No errors found for this combination.


F02 - Motor circuit fault (flashing light)

Issues: Intermittent or no drum rotation during wash cycle. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


F18 - Internal data error (static light)

Issue: Some or all display / functions do not work on my washer dryers. Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again. Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.


F03 - Temperature sensing fault

Issue: Washing Machine is not heating on wash or dry settings. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


 

No errors found for this combination.


F01 - Electronic circuit board fault

Issue: Washing Machine is not operating - some or all functions are not selectable. Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again. Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.


 

No errors found for this combination.


F16 - Drum lock position sensor fault (top loading machines only)

Issue: Washing Machine's drum is stopping in the wrong position or is not locked in the correct position. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.


Flashing LED codes